# Outsource-X – Outsourcing and Employer of Record Services in South Africa > Outsource-X builds and runs dedicated South African teams for companies in the UK, the US, Canada and Australia: customer support, IT support, sales and lead generation, back office and admin, and Employer of Record (EOR). Your brand, your systems, our people. Outsource-X is a South African offshore outsourcing and Employer of Record company based in Somerset West, Western Cape. It recruits from a pool of 3,800 pre-screened people and staffs teams that work inside the client's own systems and answer as the client's brand. Outsourced teams run on one all-in hourly rate that covers recruiting, training, seats, team leads, quality assurance and management. Employer of Record hires are employed by Outsource-X for a flat fee plus their employment costs, while the client directs the work. Outsource-X is PCI DSS compliant, so card and payment work runs inside its PCI DSS scope. Its holding company is RAC Human Capital. ## Company - [Outsource-X](https://outsource-x.com/): Dedicated South African teams for UK, US, Canadian and Australian companies, covering support, technical, sales, back office and EOR. - [Outsourcing services](https://outsource-x.com/outsourcing-services/): Compares the five services and the two hiring models: a managed outsourced team on one hourly rate, or EOR hires that the client manages. - [FAQ](https://outsource-x.com/outsource-x-faq/): Answers on EOR, outsourcing, getting started, payroll and benefits, and legal and compliance in South Africa. - [Contact](https://outsource-x.com/contact-us/): Book a discovery call with an account manager. Head office: Somerset Links Business Park, 1 De Beers Road, Somerset West, Western Cape, South Africa. Phone +27 87 354 1077. New business: info@outsource-x.com. ## Services - [Outsourced customer support](https://outsource-x.com/outsourced-customer-support/): A complete customer service department covering email, live chat, help desk tickets, social and DMs, reviews and voice, in eight languages, with agents tested to C1. Built for hospitality, e-commerce, telecoms, insurance, logistics, SaaS and utilities. - [Outsourced IT support](https://outsource-x.com/outsourced-it-support/): A tiered technical desk, Tier 1 to Tier 3, inside the client's ticketing system. Over 80% of Tier 1 tickets close at first contact. - [Outsourced sales and lead generation](https://outsource-x.com/outsourced-sales-south-africa/): Prospecting, outreach, qualification, appointment setting, closing and account management, run in the client's CRM under the client's brand. Teams are live in about 14 days. - [Back office outsourcing](https://outsource-x.com/back-office-outsourcing-south-africa/): Invoicing and billing, data processing, HR and payroll admin, order processing, reconciliation, logistics coordination, virtual assistants and recruitment support. - [Employer of Record in South Africa](https://outsource-x.com/employer-of-record-services-south-africa/): Hire in South Africa without a local entity. Outsource-X recruits to the client's brief or employs a person the client found, and carries contracts, payroll, tax and compliance. From signed terms to working in 5 to 6 days. ## Trust and compliance - [PCI DSS compliance](https://outsource-x.com/pci-dss/): Outsource-X is PCI DSS compliant, covering secure handling of payment and customer data for e-commerce, travel, fintech and customer support work. - [Privacy policy](https://outsource-x.com/privacy-policy/): How Outsource-X collects, uses and protects personal data. ## Insights - [X-News](https://outsource-x.com/x-news-2/): Outsourcing news, workforce insights and company updates. - [Best countries to outsource (2026 guide)](https://outsource-x.com/best-countries-to-outsource/): Why South Africa is a strong outsourcing destination, covering cost savings, CX quality and English fluency. - [Why South African talent is in high demand](https://outsource-x.com/why-the-south-african-workforce-is-in-such-high-demand/): Skills, English proficiency and cost advantages of the South African workforce. - [Multilingual outsourcing from South Africa](https://outsource-x.com/south-africa-offers-multilingual-services-for-global-outsourcing/): Outsourcing in German, Dutch, Spanish, French, Italian and Portuguese. - [Outsourcing for global economic resilience](https://outsource-x.com/leveraging-outsourcing-solutions-for-global-economic-resilience/): How outsourcing cuts costs, adds specialist talent and supports scaling. - [High-performance culture in outsourcing](https://outsource-x.com/unleashing-excellence-proven-strategies-for-cultivating-a-high-performance-culture-in-outsourcing/): Strategies for building a high-performing outsourced team. ## Careers - [Jobs](https://outsource-x.com/jobs/): Current vacancies. All roles are office based in Somerset West. - [Apply](https://outsource-x.com/applications/): Application form for joining an Outsource-X team, including voice recordings for voice roles. - [Learnership Academy](https://outsource-x.com/academy/): The Human Capital Group Learnership Academy, run by RAC Human Capital for young people in the Helderberg area. ## Optional - [Website terms and conditions](https://outsource-x.com/website-terms-and-conditions/): Terms of use for outsource-x.com.