Your business.
Your brand.
Our people.
We build and run dedicated South African teams for companies in the UK, the US, Canada and Australia. Support, technical, sales, back office and EOR. Your customers never know we exist, which is exactly the point.
Whatever the role, we fill it with
people who stay
Take one service or combine several. Every role is filled from the same pool of 3,800 pre-screened people, working inside your systems and answering as your brand.
Customer Support
Email, chat, tickets, social and voice, answered as you in eight languages.
IT Support
A tiered help desk, Tier 1 to Tier 3, that closes the ticket instead of escalating it.
Sales & Lead Generation
Prospecting, qualifying, booking and closing, run in your CRM under your brand.
Back Office & Admin
Invoicing, data, payroll admin and the work that quietly keeps a business running.
Employer of Record
Our fastest growing service →
Phones are part of it. The rest arrives
in writing
Most customer contact is now typed rather than spoken. We staff the inbox, the chat widget, the ticket queue and the DMs, with agents tested to C1 English before they touch an account.
Email that reads like you
Longer queries answered properly and in your tone. Agents work in your inbox, follow your templates and escalate the way your own team would.
Live chat, while they browse
Typed conversations answered while the customer is still on your site. Agents hold several chats at once and keep every reply clean.
Help desk tickets, cleared
Queues triaged, tagged and closed inside your own help desk. Agents pick up your macros and your SLAs and keep the backlog moving.
Social and messaging
Comments, direct messages and messaging apps answered as your brand, in public and in private. Same people, same voice, all day.
White label, from the first reply to the last invoice.
We recruit, train, house and manage your dedicated team at our Somerset West facility. They work in your systems, answer as you and report to your KPIs. Most of our clients’ customers have no idea we are here.
A country most buyers have not
tried, and should
Take one service or combine several. Every role is filled from the same pool of 3,800 pre-screened people, working inside your systems and answering as your brand.
The hours already line up
South African hours sit alongside the UK working day and overlap the American one. Your customers get answers during their morning, not the day after.
Eight languages, tested to C1
English, French, Portuguese, Spanish, Italian, Dutch and more, eight in all. Every agent is tested to C1 before going on an account.
Budget that goes further
A customer support agent in New York costs around $3,400 a month in salary alone. Here the same budget builds an experienced team on one flat hourly rate.
Our people are the whole business. Everything else is admin.
We pay properly, and we let people be themselves at work. Green hair, pink hair, all of it. Our team in Somerset West is treated like the reason clients stay, because it is, and that shows up in the work every single day.
Industries where the contact never
stops
If your customers call, chat, email and message at volume, there is a very good chance we already run a desk like yours.
Hotels & Resorts
Travel & Tourism
E-commerce & Retail
SaaS & Software
Telecoms & ISPs
Insurance
Logistics & Delivery
Utilities & Home Services
Before you ask
What does Outsource-X actually do?
We build and run dedicated teams for you in South Africa. You tell us the roles and the standard, we recruit, train, house and manage the people, and they work in your systems under your brand. You get the output and the control without carrying the employment.
Why South Africa rather than the Philippines or India?
Timezone and writing. South African hours line up with the UK and overlap the US working day, so your customers are answered live. Written English is strong, accents are neutral, and the cultural fit with UK and US customers is natural. For most of our clients that combination is the whole reason they moved.
How fast can a team go live?
About 14 days from an agreed brief for an outsourced team. An Employer of Record hire can start in 5 to 10 days.
What is included in the hourly rate?
Everything. Salary, statutory contributions, recruitment, training, the seat, the equipment, connectivity, team leads, quality assurance and management all sit inside one all-in hourly rate, billed only when the agent is in the seat. There is no setup fee and no recruitment fee.
Which languages can you support?
Eight, including English, French, Portuguese, Spanish, Italian and Dutch. Every agent passes a C1 test before they go onto an account, in writing as well as on the phone.
What size companies do you work with?
All sorts, from a two-person desk up to teams of well over a hundred. Volume tells us more than headcount does, so the useful question is how much contact your team is handling and how fast it is growing. Tell us that and we will show you what we would put in place.
Your business. Our people.
Thirty minutes with the team that would actually run yours, and a straight answer on what we would put in place.