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Where Should You Outsource To? Why South Africa is the Smart Choice – Outsource X X-News · Global Outsourcing Where Should You Outsource To?Why South Africa is the Answer. By Outsource X Editorial · March 2026 · 6 min read 60% Cost savings
Outsource-X is proud to share that we are now officially PCI DSS compliant. This marks a major step forward in our mission to deliver secure, reliable, and professional outsourcing services to businesses worldwide. The Payment Card Industry Data Security Standard (PCI DSS)
Location: Somerset West Job Type: Temp to Perm Working Hours: 17:00pm -01:00am or 01:00 – 09:00am
Job Description:
We are seeking a dedicated and detail-oriented Reservations Agent to join our team. In this role, you will be responsible for assisting customers with their reservation inquiries, ensuring accurate booking, providing excellent customer service, and handling any special requests or requirements. The ideal candidate should possess strong communication skills, attention to detail, and a passion for delivering exceptional guest experiences.
Key Responsibilities:
Previous Reservation / Cruise Ship / Airlines / Tourism Certificate would be a PLUS!
Candidate must be based in Somerset West, Strand or Gordon’s Bay
PC Skills would be essential
Knowledge of Amadeus / Galileo packages would be a plus.
Previous Reservation / Cruise Ship / Airlines / Tourism Certificate would be a PLUS!
Why Join Us:
Competitive base salary with a generous commission structure.
Career growth opportunities and professional development.
Location: Somerset West Job Type: Temp to Perm Market Related Salary Working Hours: 10:00 – 19:00
Job Description:
We are seeking a talented SEO WordPress Specialist to join our dynamic team. In this role, you will be responsible for optimizing WordPress websites, improving search engine rankings, and ensuring that our clients’ sites are performing at their best.
Key Responsibilities:
Must be based in the Helderberg Area
Optimize websites for on-page SEO, including meta tags, headings, image alt text, internal linking, and URL structure.
Perform keyword research to identify target keywords and integrate them strategically into website content.
Conduct technical SEO audits and implement fixes such as improving website speed, mobile-friendliness, schema markup, and resolving crawl errors.
Monitor and analyze website performance using Google Analytics, Google Search Console, and other SEO tools.
Create and manage SEO reports and track key performance indicators (KPIs).
Collaborate with content creators to ensure high-quality, SEO-friendly content is produced regularly.
Stay up-to-date with the latest SEO trends, algorithm updates, and best practices.
Troubleshoot issues related to WordPress plugins, themes, and website performance.
Provide recommendations for SEO improvements and report on results.
Why Join Us:
Competitive base salary with a generous commission structure.
Career growth opportunities and professional development.
Location: Somerset West Job Type: Full-Time Salary: Market Related Working Hours: 09:00 – 18:00
Job Description:
We are seeking highly motivated and customer-focused German speaking agents to join our team. As a key part of our customer support and sales department, you will be responsible for handling inbound customer inquiries in multiple languages, providing exceptional service, resolving issues, and identifying sales opportunities. You will ensure that every customer interaction is positive, helpful, and drives customer satisfaction and loyalty.
Key Responsibilities:
Customer Support:
Provide exceptional inbound customer service in multiple languages, assisting customers with inquiries, product information, and troubleshooting.
Act as the primary point of contact for customers across different regions and languages, ensuring consistent service quality.
Resolve customer issues effectively by analyzing their needs and offering appropriate solutions or escalating to the relevant departments.
Document customer interactions, ensuring all information is recorded accurately in the system for follow-up and future reference.
Sales Support:
Identify and pursue sales opportunities during inbound calls, offering appropriate products and services to meet customer needs.
Upsell and cross-sell products and services by identifying potential customer requirements.
Maintain knowledge of current products, promotions, and services to effectively answer inquiries and suggest relevant solutions.
Meet or exceed individual and team sales targets and performance metrics.
Multilingual Communication:
Effectively communicate with customers in at least two or more languages, ensuring clear understanding and accurate information exchange.
Tailor communication style to meet the needs of different customers while maintaining a high level of professionalism and empathy.
Assist in the development and translation of customer-facing materials as needed.
Team Collaboration:
Collaborate with other team members to resolve complex issues, share knowledge, and improve customer experience processes.
Participate in ongoing training and development to enhance product knowledge and customer service skills.
Quality Assurance & Reporting:
Ensure compliance with company policies, procedures, and quality standards during all customer interactions.
Report customer feedback and suggest process improvements to enhance overall service and sales performance.
Qualifications:
Must have 2 years German Customer Support Experience.
Strong Communication Skills: Excellent verbal and written communication skills in multiple languages.
Problem-Solving: Ability to analyze customer issues and provide effective solutions in a timely manner.
Tech-Savvy: Comfortable using customer relationship management (CRM) systems and other support software.
Cultural Awareness: Sensitivity to the diverse needs of customers from different backgrounds.
Why Join Us:
Competitive base salary with a generous commission structure.
Career growth opportunities and professional development.
Location: Somerset West Job Type: Full-Time Salary: Market Related OTE
Job Description:
We are looking for motivated and results-driven Sales Agents to join our dynamic team! As a Sales Agent, you will play a critical role in driving our company’s growth by identifying new business opportunities, building lasting customer relationships, and closing sales in a fast-paced environment. The ideal candidate will have a passion for sales, excellent communication skills, and the ability to work independently. If you’re looking for a rewarding career with unlimited earning potential, this is the job for you!
Key Responsibilities:
Prospect and identify new clients through various channels, including phone calls, emails
Build and maintain strong, long-lasting relationships with clients.
Close deals to meet or exceed sales targets.
Provide exceptional customer service and follow-up support after sales are made.
Keep accurate and up-to-date records of sales activities in CRM software.
Stay informed about industry trends and competitors to effectively position products.
Qualifications:
2+ years telephonic sales experience working with international clients
Fluent in English
Excellent communication, negotiation, and interpersonal skills.
Ability to build rapport and establish trust with clients.
Strong time management and organizational skills.
Self-motivated, goal-oriented, and driven by success.
Ability to work independently and as part of a team.
Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce).
Why Join Us:
Competitive base salary with a generous commission structure.
Career growth opportunities and professional development.
Location: Somerset West Job Type: Full-Time Salary: Market Related
Job Description:
We are seeking highly motivated and customer-focused Multi-Lingual Inbound Support/Sales Agents to join our dynamic team. As a key part of our customer support and sales department, you will be responsible for handling inbound customer inquiries in multiple languages, providing exceptional service, resolving issues, and identifying sales opportunities. You will ensure that every customer interaction is positive, helpful, and drives customer satisfaction and loyalty.
Key Responsibilities:
Customer Support:
Provide exceptional inbound customer service in multiple languages, assisting customers with inquiries, product information, and troubleshooting.
Act as the primary point of contact for customers across different regions and languages, ensuring consistent service quality.
Resolve customer issues effectively by analyzing their needs and offering appropriate solutions or escalating to the relevant departments.
Document customer interactions, ensuring all information is recorded accurately in the system for follow-up and future reference.
Sales Support:
Identify and pursue sales opportunities during inbound calls, offering appropriate products and services to meet customer needs.
Upsell and cross-sell products and services by identifying potential customer requirements.
Maintain knowledge of current products, promotions, and services to effectively answer inquiries and suggest relevant solutions.
Meet or exceed individual and team sales targets and performance metrics.
Multilingual Communication:
Effectively communicate with customers in at least two or more languages, ensuring clear understanding and accurate information exchange.
Tailor communication style to meet the needs of different customers while maintaining a high level of professionalism and empathy.
Assist in the development and translation of customer-facing materials as needed.
Team Collaboration:
Collaborate with other team members to resolve complex issues, share knowledge, and improve customer experience processes.
Participate in ongoing training and development to enhance product knowledge and customer service skills.
Quality Assurance & Reporting:
Ensure compliance with company policies, procedures, and quality standards during all customer interactions.
Report customer feedback and suggest process improvements to enhance overall service and sales performance.
Qualifications:
Language Proficiency: Fluent in at least two languages (e.g., German, Italian.). Additional languages are a plus.
Customer Service Experience: Previous experience in customer support, sales, or a related field is preferred.
Sales Skills: Ability to identify sales opportunities, upsell, and meet sales targets in an inbound support environment.
Strong Communication Skills: Excellent verbal and written communication skills in multiple languages.
Problem-Solving: Ability to analyze customer issues and provide effective solutions in a timely manner.
Tech-Savvy: Comfortable using customer relationship management (CRM) systems and other support software.
Cultural Awareness: Sensitivity to the diverse needs of customers from different backgrounds.
Why Join Us:
Competitive salary and performance-based incentives.