One partner.
Five services.
One rate.
A support desk, a technical team, a sales floor or an admin function, all drawn from the same South African talent pool on one all-in hourly rate. Or Employer of Record, where we recruit and employ your own hire for a flat fee plus their employment costs.
Start with one role, or hand us the
whole function
Every service below runs the same way: your brand, your systems, our people. Compare them and pick the one that matches the work sitting on your team’s desk.
Customer Support
Email, chat, tickets, social and voice, answered as you in eight languages.
IT Support
A tiered help desk, Tier 1 to Tier 3, that closes the ticket instead of escalating it.
Sales & Lead Generation
Prospecting, qualifying, booking and closing, run in your CRM under your brand.
Back Office & Admin
Invoicing, data, payroll admin and the work that quietly keeps a business running.
Employer of Record
Our fastest growing service →
Two models, and one question: who manages the people
Outsourcing gives you a managed team and one hourly rate.
Employer of Record gives you your own hires in South Africa, employed by us and run by you.
You want the outcome
Tell us the result you need and we run the team to it. Training, supervision, quality and cover all sit with us.
You want one flat rate
One all-in hourly rate, billed only when the agent is in the seat. No recruitment fees, no payroll to run, no local entity.
You want to manage them yourself
Your hire, your team, your day to day. We employ them here and handle contracts, payroll, benefits and local compliance for you.
You want a base here
A flat EOR fee plus full employment costs, and people who can start in 5 to 10 days. This is how clients build a permanent South African team.
We build it.
You direct it.
The model is the same across every service. We recruit, train, house and manage your dedicated team at our Somerset West facility. They work in your systems, under your name, to your KPIs.
- You keep control of the work without carrying the people
- One all-in hourly rate for outsourcing, billed when the agent is in the seat
- A flat fee plus full employment costs for Employer of Record
- PCI DSS scope for any work that touches card data
- Most clients start with one service and add a second within the year
Different roles, one standard
underneath
Your brand on every reply
Agents work in your systems and answer as your company, whichever service you pick. Most clients’ customers never know we exist.
Live in about 14 days
3,800 pre-screened people means the shortlist is ready before you ask. Outsourced teams go live in around 14 days, and EOR hires can start in 5 to 10.
Card data handled properly
Our Somerset West facility runs to PCI DSS scope for work that touches card data. The same controls apply whether it is support, sales or back office.
Every service runs on the same people. That is why they work.
Around 7% of our people leave in a year. The industry loses 30 to 37%. So the person who learned your product in week two is still there in month twelve, whether they are clearing tickets, chasing leads or sitting in your own team under Employer of Record. Knowledge builds instead of starting again.
Before you ask
Which service do we actually need?
Start from the work, not the department. If customers are contacting you faster than you can reply, that is customer support. If your engineers are answering tickets, that is IT support. If your diary is empty, that is sales. If month-end swallows a week, that is back office. If you have found a person you want to employ in South Africa, that is Employer of Record.
Can we combine more than one?
Yes, and most clients do. A support desk and a back office team often sit side by side, sharing a team lead. It is one contract, one rate card and one point of contact.
What is the difference between outsourcing and Employer of Record?
Who manages the people. With outsourcing we manage the team and bill one all-in hourly rate. With Employer of Record you manage them day to day and we are the legal employer, billed as a flat EOR fee plus full employment costs.
How does the pricing work?
Outsourcing is one all-in hourly rate covering recruitment, training, salary, statutory contributions, the seat, equipment, connectivity, team leads and management, billed only when the agent is in the seat. Employer of Record is priced as a flat fee plus the full employment cost.
How fast can a team go live?
Around 14 days for an outsourced team. Employer of Record hires can start in 5 to 10 days.
What size companies do you work with?
Everything from a single seat to a floor of over a hundred. Some clients start with one person covering an inbox and grow into three teams. Tell us what the work looks like now and where you expect it to be next year, and we will build to that.
Not sure which one you need? Ask us.
Half an hour, no obligation, and an honest steer on which of the five actually fits your situation.