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Outsource X

Outsourced Sales & Lead Generation · South Africa

Your pipeline
needs feeding.
We work it.

A dedicated sales team working your list, your script and your CRM. South African agents who prospect, qualify, book and close, under your brand.

No obligation · 30 minutes · You leave with a plan
Prospect, qualify, book and close
Full funnel
A staffed role, not a handover
Closers
Every call and note logged same day
Your CRM
From brief to a team that is dialling
~ 0 days
Full funnel cover

We staff the whole funnel, including the closers

Your team can prospect, qualify, book and close, or take on any part of that. You pick the stages you want covered, and the rest stays with your own people.

List building and prospecting

Agents build and clean target lists against your ICP, research accounts and find the right contact before any outreach goes out.

Outbound outreach

Calls, email and LinkedIn run in your cadence and your tone, at the volume your pipeline needs.

Qualification

Every lead is worked against your criteria, so what reaches your calendar is scoped, budgeted and ready for a real conversation.

Appointment setting

Meetings are booked straight into your diary with notes, context and the next step already agreed with the prospect.

Closing

This is a staffed role, not a handover. Trained closers run demos, handle objections, negotiate and take the deal through to signature in your CRM, under your brand.

Account management and renewals

Signed accounts stay looked after, with check-ins, upsell conversations and renewals handled by people the customer already knows.

What we do

Your sales team. Your brand, our people.

You get a named team, not a shared pool. They learn your offer, work your CRM and your cadence, and qualify against your criteria, under your brand.

How the floor runs

A sales floor is managed, not just staffed

Your team sits on a managed floor in Somerset West, with team leads, QA and reporting built in. Teams are live in about 14 days.

CRM hygiene and pipeline discipline

Every call, note and next step goes into your CRM the same day. Stages mean the same thing to your team and ours.

Call and message QA

Team leads score calls and written outreach every week, then coach against the recordings so the standard holds across the floor.

Scripts and objections, sharpened

What works gets written down. Scripts, talk tracks and objection handling are updated as the market answers back, and the whole floor picks up the change.

Reporting and forecasting

You get activity, pipeline and forecast reporting on your schedule, in a format your own sales leadership can read without translation.

Where it fits
Good product. Empty diary.

If your reps spend more time building lists than talking to buyers, and hiring in-house is slow and expensive, this is what we build. A dedicated team dialling and writing every day, flattening the good month, bad month, panic month curve.

Prospect, qualify, book and close
Full funnel
Every call and note logged same day
Your CRM
From brief to a team that is dialling
~ 0 days
Every agent tested to C1
0 languages
Why South Africa

Sales conversations that land with your buyers

Live in your buyers' hours

The South African timezone lines up with the UK working day and overlaps the US afternoon. Your reps call when buyers are at their desks, so follow-ups happen the same day.

Conversations that feel local

Every agent is tested to C1 before going on an account, across eight languages, with neutral accents that sit naturally with UK and US buyers. Objections get handled in the moment, not deferred to an email.

More pipeline for the budget

One flat all-in hourly rate covers salary, commission structure, desk, management and ramp. No recruitment fee and no long paid ramp before anyone produces, so more of the budget turns into selling hours.

People who stay

Sales floors churn. Ours does not.

Industry churn runs at 30 to 37%. Ours sits around 7%, so the rep who learned your offer in month one is still working your pipeline in month twelve. They know the objections, the buyer language and the deals in flight, and prospects keep talking to the same person. Every month on the account compounds.

Outsource-X team members
Transparent, always

What a sales floor costs to run

Choose the stages you want covered and the size of the team, and you will get a monthly range. It is a useful sanity check against what an in-house rep costs you.

Team size

Reps, closers and team leads

Funnel stages

Which parts you want covered

Target market

Region, language and buyer type

Hours of cover

Your buyers' working day

Estimated monthly total

00 000

This is an estimate, not a quote. Which stages you want covered changes the shape of the team, and a closing seat is priced differently to a prospecting one. Use this as a planning range and we will build the real version with you.
Good questions

Before you ask

Can you close, or only book meetings?

Both. Closing is a staffed role here, not a handover. Trained closers run demos, handle objections, negotiate and take the deal through to signature in your CRM, under your brand. You can also take only the top of the funnel and keep closing in-house.

Yes. HubSpot, Salesforce, Pipedrive, Zoho or whatever you run. Every call, note and next step goes in the same day, and pipeline stages mean the same thing to your team and ours.

You own both. We bring what we learn back to you, and scripts, talk tracks and objection handling get updated as the market answers back. What works gets written down and the whole floor picks it up.

Activity, pipeline and forecast reporting on your schedule, in a format your own sales leadership can read without translation. Team leads score calls and written outreach weekly and coach against the recordings.

No. Salary and the commission structure sit inside the rate, alongside recruitment, training, the desk, management, ramp time and reporting. It is billed only when the agent is in the seat, so a slow week costs you nothing extra.

Everything from a single appointment setter to a floor running the full funnel. The size of your target market and the length of your sales cycle shape the team more than your own headcount does. Bring us your target list and we will size it against that.

One step

Bring us your target list. Leave with a plan.

Bring your target market and your sales cycle, and we will size the floor that fits them.

Reservations Agent

Location: Somerset West
Job Type: Temp to Perm
Working Hours:
 17:00pm -01:00am or 01:00 – 09:00am

Job Description:

We are seeking a dedicated and detail-oriented Reservations Agent to join our team. In this role, you will be responsible for assisting customers with their reservation inquiries, ensuring accurate booking, providing excellent customer service, and handling any special requests or requirements. The ideal candidate should possess strong communication skills, attention to detail, and a passion for delivering exceptional guest experiences.

Key Responsibilities:
 
  • Previous Reservation / Cruise Ship / Airlines / Tourism Certificate would be a PLUS!
  • Candidate must be based in Somerset West, Strand or Gordon’s Bay
  • PC Skills would be essential
  • Knowledge of Amadeus / Galileo packages would be a plus.
  • Previous Reservation / Cruise Ship / Airlines / Tourism Certificate would be a PLUS!
Why Join Us:
 
  • Competitive base salary with a generous commission structure.
  • Career growth opportunities and professional development.
  • Positive and supportive team environment.
  • Flexible working hours (if applicable).

SEO Wordpress Specialist

Location: Somerset West
Job Type: Temp to Perm
Market Related Salary
Working Hours: 10:00 – 19:00

Job Description:

We are seeking a talented SEO WordPress Specialist to join our dynamic team. In this role, you will be responsible for optimizing WordPress websites, improving search engine rankings, and ensuring that our clients’ sites are performing at their best.

Key Responsibilities:
 
  • Must be based in the Helderberg Area
  • Optimize websites for on-page SEO, including meta tags, headings, image alt text, internal linking, and URL structure.
  • Perform keyword research to identify target keywords and integrate them strategically into website content.
  • Conduct technical SEO audits and implement fixes such as improving website speed, mobile-friendliness, schema markup, and resolving crawl errors.
  • Monitor and analyze website performance using Google Analytics, Google Search Console, and other SEO tools.
  • Create and manage SEO reports and track key performance indicators (KPIs).
  • Collaborate with content creators to ensure high-quality, SEO-friendly content is produced regularly.
  • Stay up-to-date with the latest SEO trends, algorithm updates, and best practices.
  • Troubleshoot issues related to WordPress plugins, themes, and website performance.
  • Provide recommendations for SEO improvements and report on results.

 

Why Join Us:
 
  • Competitive base salary with a generous commission structure.
  • Career growth opportunities and professional development.
  • Positive and supportive team environment.
  • Flexible working hours (if applicable).

German Customer Support Agent

Location: Somerset West
Job Type: Full-Time
Salary: Market Related
Working Hours: 09:00 – 18:00

Job Description:

We are seeking highly motivated and customer-focused German speaking agents to join our team. As a key part of our customer support and sales department, you will be responsible for handling inbound customer inquiries in multiple languages, providing exceptional service, resolving issues, and identifying sales opportunities. You will ensure that every customer interaction is positive, helpful, and drives customer satisfaction and loyalty.

Key Responsibilities:
 
  • Customer Support:
    • Provide exceptional inbound customer service in multiple languages, assisting customers with inquiries, product information, and troubleshooting.
    • Act as the primary point of contact for customers across different regions and languages, ensuring consistent service quality.
    • Resolve customer issues effectively by analyzing their needs and offering appropriate solutions or escalating to the relevant departments.
    • Document customer interactions, ensuring all information is recorded accurately in the system for follow-up and future reference.
  • Sales Support:
    • Identify and pursue sales opportunities during inbound calls, offering appropriate products and services to meet customer needs.
    • Upsell and cross-sell products and services by identifying potential customer requirements.
    • Maintain knowledge of current products, promotions, and services to effectively answer inquiries and suggest relevant solutions.
    • Meet or exceed individual and team sales targets and performance metrics.
  • Multilingual Communication:
    • Effectively communicate with customers in at least two or more languages, ensuring clear understanding and accurate information exchange.
    • Tailor communication style to meet the needs of different customers while maintaining a high level of professionalism and empathy.
    • Assist in the development and translation of customer-facing materials as needed.
  • Team Collaboration:
    • Collaborate with other team members to resolve complex issues, share knowledge, and improve customer experience processes.
    • Participate in ongoing training and development to enhance product knowledge and customer service skills.
    • Quality Assurance & Reporting:
    • Ensure compliance with company policies, procedures, and quality standards during all customer interactions.
    • Report customer feedback and suggest process improvements to enhance overall service and sales performance.

Qualifications:
 
  • Must have 2 years German Customer Support Experience.
  • Strong Communication Skills: Excellent verbal and written communication skills in multiple languages.
  • Problem-Solving: Ability to analyze customer issues and provide effective solutions in a timely manner.
  • Tech-Savvy: Comfortable using customer relationship management (CRM) systems and other support software.
  • Cultural Awareness: Sensitivity to the diverse needs of customers from different backgrounds.
Why Join Us:
  • Competitive base salary with a generous commission structure.
  • Career growth opportunities and professional development.
  • Positive and supportive team environment.
  • Flexible working hours (if applicable).

Sales Agent

Location: Somerset West
Job Type: Full-Time
Salary: Market Related OTE

Job Description:

We are looking for motivated and results-driven Sales Agents to join our dynamic team! As a Sales Agent, you will play a critical role in driving our company’s growth by identifying new business opportunities, building lasting customer relationships, and closing sales in a fast-paced environment.
The ideal candidate will have a passion for sales, excellent communication skills, and the ability to work independently. If you’re looking for a rewarding career with unlimited earning potential, this is the job for you!

Key Responsibilities:
  • Prospect and identify new clients through various channels, including phone calls, emails
  • Build and maintain strong, long-lasting relationships with clients.
  • Close deals to meet or exceed sales targets.
  • Provide exceptional customer service and follow-up support after sales are made.
  • Keep accurate and up-to-date records of sales activities in CRM software.
  • Stay informed about industry trends and competitors to effectively position products.
  •  
Qualifications:
  • 2+ years telephonic sales experience working with international clients
  • Fluent in English
  • Excellent communication, negotiation, and interpersonal skills.
  • Ability to build rapport and establish trust with clients.
  • Strong time management and organizational skills.
  • Self-motivated, goal-oriented, and driven by success.
  • Ability to work independently and as part of a team.
  • Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce).
Why Join Us:
  • Competitive base salary with a generous commission structure.
  • Career growth opportunities and professional development.
  • Positive and supportive team environment.
  • Flexible working hours (if applicable).

Multilingual Support/Sales Agent

Location: Somerset West
Job Type: Full-Time
Salary: Market Related 

Job Description:

We are seeking highly motivated and customer-focused Multi-Lingual Inbound Support/Sales Agents to join our dynamic team. As a key part of our customer support and sales department, you will be responsible for handling inbound customer inquiries in multiple languages, providing exceptional service, resolving issues, and identifying sales opportunities. You will ensure that every customer interaction is positive, helpful, and drives customer satisfaction and loyalty.

Key Responsibilities:
 
  • Customer Support:
    • Provide exceptional inbound customer service in multiple languages, assisting customers with inquiries, product information, and troubleshooting.
    • Act as the primary point of contact for customers across different regions and languages, ensuring consistent service quality.
    • Resolve customer issues effectively by analyzing their needs and offering appropriate solutions or escalating to the relevant departments.
    • Document customer interactions, ensuring all information is recorded accurately in the system for follow-up and future reference.
  • Sales Support:
    • Identify and pursue sales opportunities during inbound calls, offering appropriate products and services to meet customer needs.
    • Upsell and cross-sell products and services by identifying potential customer requirements.
    • Maintain knowledge of current products, promotions, and services to effectively answer inquiries and suggest relevant solutions.
    • Meet or exceed individual and team sales targets and performance metrics.
  • Multilingual Communication:
    • Effectively communicate with customers in at least two or more languages, ensuring clear understanding and accurate information exchange.
    • Tailor communication style to meet the needs of different customers while maintaining a high level of professionalism and empathy.
    • Assist in the development and translation of customer-facing materials as needed.
  • Team Collaboration:
    • Collaborate with other team members to resolve complex issues, share knowledge, and improve customer experience processes.
    • Participate in ongoing training and development to enhance product knowledge and customer service skills.
    • Quality Assurance & Reporting:
    • Ensure compliance with company policies, procedures, and quality standards during all customer interactions.
    • Report customer feedback and suggest process improvements to enhance overall service and sales performance.

Qualifications:
  • Language Proficiency: Fluent in at least two languages (e.g., German, Italian.). Additional languages are a plus.
  • Customer Service Experience: Previous experience in customer support, sales, or a related field is preferred.
  • Sales Skills: Ability to identify sales opportunities, upsell, and meet sales targets in an inbound support environment.
  • Strong Communication Skills: Excellent verbal and written communication skills in multiple languages.
  • Problem-Solving: Ability to analyze customer issues and provide effective solutions in a timely manner.
  • Tech-Savvy: Comfortable using customer relationship management (CRM) systems and other support software.
  • Cultural Awareness: Sensitivity to the diverse needs of customers from different backgrounds.

 

Why Join Us:
  • Competitive salary and performance-based incentives.
  • Comprehensive benefits package (health, dental, vision, etc.).
  • Opportunities for career advancement and development.
  • Flexible working hours and remote work options (if applicable).
  • Continuous training and professional growth.

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Location: Somerset West
 Job Type:
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Key Responsibilities:
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Qualifications:
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Why Join Us:
  • Competitive base salary with a generous commission structure.
  • Career growth opportunities and professional development.
  • Positive and supportive team environment.
  • Flexible working hours (if applicable).