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The Human Capital Group Learnership Academy

We get it, not everyone has had the same opportunities and we have met so many really talented people when recruiting, that have either not had the opportunity to study further, or landed in the right career path to reach their goals. Our holding company RAC Human Capital, has opened an Academy to specifically address and hopefully change the cycle that our direct community is impacted by. 

Sponsored by:

How do you enrol?

We have a few qualifying criteria:

  • Reside in the Helderberg Area (Somerset West, Strand, Gordons Bay or Macassar)
  • Have a matric certificate or equivalent
  • No call centre work experience
  • Under the age of 25

 

The above are all non-negotiable. We know it seems harsh, but we try to make an impact and feel that the above criteria help us do that.

What does the course teach?

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Working Hours: 17:00pm -01:00am or 01:00 – 09:00am

Job Description:

We are seeking a dedicated and detail-oriented Reservations Agent to join our team. In this role, you will be responsible for assisting customers with their reservation inquiries, ensuring accurate booking, providing excellent customer service, and handling any special requests or requirements. The ideal candidate should possess strong communication skills, attention to detail, and a passion for delivering exceptional guest experiences.

Key Responsibilities:
 
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  • Positive and supportive team environment.
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  • Monitor and analyze website performance using Google Analytics, Google Search Console, and other SEO tools.
  • Create and manage SEO reports and track key performance indicators (KPIs).
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Why Join Us:
 
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  • Career growth opportunities and professional development.
  • Positive and supportive team environment.
  • Flexible working hours (if applicable).
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Location: Somerset West
Job Type: Full-Time
Salary: Market Related
Working Hours: 09:00 – 18:00

Job Description:

We are seeking highly motivated and customer-focused German speaking agents to join our team. As a key part of our customer support and sales department, you will be responsible for handling inbound customer inquiries in multiple languages, providing exceptional service, resolving issues, and identifying sales opportunities. You will ensure that every customer interaction is positive, helpful, and drives customer satisfaction and loyalty.

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    • Act as the primary point of contact for customers across different regions and languages, ensuring consistent service quality.
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    • Assist in the development and translation of customer-facing materials as needed.
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    • Participate in ongoing training and development to enhance product knowledge and customer service skills.
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    • Report customer feedback and suggest process improvements to enhance overall service and sales performance.

Qualifications:
 
  • Must have 2 years German Customer Support Experience.
  • Strong Communication Skills: Excellent verbal and written communication skills in multiple languages.
  • Problem-Solving: Ability to analyze customer issues and provide effective solutions in a timely manner.
  • Tech-Savvy: Comfortable using customer relationship management (CRM) systems and other support software.
  • Cultural Awareness: Sensitivity to the diverse needs of customers from different backgrounds.
Why Join Us:
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  • Career growth opportunities and professional development.
  • Positive and supportive team environment.
  • Flexible working hours (if applicable).
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Location: Somerset West
Job Type: Full-Time
Salary: Market Related OTE

Job Description:

We are looking for motivated and results-driven Sales Agents to join our dynamic team! As a Sales Agent, you will play a critical role in driving our company’s growth by identifying new business opportunities, building lasting customer relationships, and closing sales in a fast-paced environment.
The ideal candidate will have a passion for sales, excellent communication skills, and the ability to work independently. If you’re looking for a rewarding career with unlimited earning potential, this is the job for you!

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  • Positive and supportive team environment.
  • Flexible working hours (if applicable).
Apply Now

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Job Type: Full-Time
Salary: Market Related 

Job Description:

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Key Responsibilities:
 
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    • Act as the primary point of contact for customers across different regions and languages, ensuring consistent service quality.
    • Resolve customer issues effectively by analyzing their needs and offering appropriate solutions or escalating to the relevant departments.
    • Document customer interactions, ensuring all information is recorded accurately in the system for follow-up and future reference.
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    • Tailor communication style to meet the needs of different customers while maintaining a high level of professionalism and empathy.
    • Assist in the development and translation of customer-facing materials as needed.
  • Team Collaboration:
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    • Participate in ongoing training and development to enhance product knowledge and customer service skills.
    • Quality Assurance & Reporting:
    • Ensure compliance with company policies, procedures, and quality standards during all customer interactions.
    • Report customer feedback and suggest process improvements to enhance overall service and sales performance.

Qualifications:
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  • Customer Service Experience: Previous experience in customer support, sales, or a related field is preferred.
  • Sales Skills: Ability to identify sales opportunities, upsell, and meet sales targets in an inbound support environment.
  • Strong Communication Skills: Excellent verbal and written communication skills in multiple languages.
  • Problem-Solving: Ability to analyze customer issues and provide effective solutions in a timely manner.
  • Tech-Savvy: Comfortable using customer relationship management (CRM) systems and other support software.
  • Cultural Awareness: Sensitivity to the diverse needs of customers from different backgrounds.

 

Why Join Us:
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  • Opportunities for career advancement and development.
  • Flexible working hours and remote work options (if applicable).
  • Continuous training and professional growth.
Apply Now

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Location: Somerset West
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Job Description:

Key Responsibilities:
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Qualifications:
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Why Join Us:
  • Competitive base salary with a generous commission structure.
  • Career growth opportunities and professional development.
  • Positive and supportive team environment.
  • Flexible working hours (if applicable).
Apply Now