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Outsource X

Outsourced Back Office & Admin · South Africa

The admin is
eating your team.
Hand it over.

Invoicing, data, payroll admin, order processing and the hundred small jobs that keep a business running. Handled by a dedicated South African team, so your people get back to the work you hired them for.

No obligation · 30 minutes · You leave with a plan

Kinds of work we take on
0
Second review on high value items
Four eyes
Scope for card and payment work
PCI DSS
From brief to a working team
~ 0 days
What we take on

Admin, finance and data work, off your desk

Agents work in your systems, follow your processes and report to your managers. Pick the tasks that eat your team’s week and hand them over.

Invoicing and billing

We raise invoices, follow up on what is due and capture payments, with all card work running inside our PCI DSS scope.

Data processing and capture

Structured data entry, document processing, CRM hygiene and migrations, handled to your templates and your validation rules.

HR and payroll admin

Timesheets, leave records, onboarding paperwork and payroll input prepared and checked before any of it reaches your payroll run.

Order processing

Orders taken, checked and pushed through your system, with stock, delivery and exception queries handled the same day.

Reporting and reconciliation

Daily and monthly reconciliations, supplier statements and management reports built in your format and ready when you open the file.

Logistics coordination

Bookings, tracking, carrier updates and proof of delivery kept current, so your customers and your warehouse both stay informed.

Virtual assistants

Diary management, inbox triage, travel booking and research, run by someone who learns how you like things done.

Recruitment support

CV screening, interview scheduling, reference checks and candidate updates, keeping the pipeline moving while your recruiters interview.

What we do

The admin behind your business. Handled.

You get a named team who learn your process properly, work in your own systems and report to your managers. The work leaves your team’s desk without leaving your control.

Day to day control

Checked, tracked and kept in your control

Running an admin function offshore comes down to who checks the work, how fast it turns around and who can see what. Here is how we set that up.

Four eyes on the numbers

High value and high risk items get a second reviewer before they go out. Team leaders sample the rest daily and feed corrections straight back.

Turnaround times and peaks

We agree turnaround times per task type and staff up for invoice runs, month-end and year-end, so the queue clears on the same schedule every month.

Inside your systems

Agents work in your ERP, CRM and finance tools under named logins and the access levels you set. Your IT team keeps control of permissions.

Data security and PCI DSS

Any work touching card data runs inside our PCI DSS scope at our Somerset West facility, with clean desk rules and controlled floor access.

Where it fits
The work that has to happen every day.

Most clients start by handing over the one process that keeps slipping to next week, then add to it once they see the queue stay clear. Your team gets its week back and nothing lands late.

From brief to a working team
~ 0 days
Your ERP, CRM and finance tools
Your systems
Second review on high value items
Four eyes
Scope for card and payment work
PCI DSS
Why South Africa

Invoicing, admin and data work, done on your clock

Take one service or combine several. Every role is filled from the same pool of 3,800 pre-screened people, working inside your systems and answering as your brand.

Your finance day, covered

South African hours line up with the UK and overlap the US working day. Invoices go out, queries get answered and reconciliations land while your own finance team is still at its desk.

Card work stays in scope

Invoicing, billing and payment capture sit inside our PCI DSS scope. Card data is handled at our Somerset West facility under controlled access, so your finance work and your compliance obligations stay aligned.

3,800 people in the pool

Our pre-screened pool holds 3,800 people, so an invoicing clerk, data capturer or payroll administrator is at a desk in about 14 days rather than after a three-month hiring round.

Low churn

Good admin takes time to learn. Our people stay.

Churn at OX sits around 7%. The industry runs at 30 to 37%. In admin and finance work that gap shows up as process knowledge that compounds: the same people learn your invoice runs, your exceptions and your month-end rhythm, and get quicker and cleaner as they go. You are not retraining a new team on your systems every quarter, and someone always knows why your process has its quirks.

Outsource-X team members
Transparent, always

Price the work before you hand it over

Pick the tasks and the volumes and you will get a monthly range for the team that would absorb them. Useful for an internal budget conversation, before you speak to us at all.

Team size

How many people you need

Task types

Invoicing, data, payroll admin, orders

Volumes

Documents or transactions a month

Peak cover

Extra hands for month-end

Estimated monthly total

00 000

This is an estimate, not a quote. Document volumes and month-end peaks are what shape the real number, so use this to get a planning range. We firm it up once we have walked through your actual process with you.
Good questions

Before you ask

What kind of work can you actually take on?

Anything rules-based and repeatable that runs in a system: invoicing and billing, data capture and processing, payroll admin, order processing, reconciliations and reporting, logistics coordination, virtual assistant work and recruitment support.

Yes. Your ERP, CRM and finance tools, under named logins with the access levels you set. Your IT team keeps control of permissions and can revoke them at any time.

High value and high risk items get a second reviewer before they go out, and team leaders sample the rest daily. Because our churn sits around 7%, the people doing your work get faster and cleaner the longer they do it.

Work touching card data runs inside our PCI DSS scope at our Somerset West facility, with clean desk rules and controlled floor access. Everything else follows the access controls and data handling rules you set.

Yes, and we plan for it. Turnaround times are agreed per task type and we staff up for invoice runs, month-end and year-end so the queue clears on the same schedule every month.

From one part-time administrator through to a full finance and data team. Transaction volume and how many separate processes you want covered matter more than your headcount. Show us the work and we will tell you what it takes.

One step

Show us the backlog. Leave with a plan.

Walk us through the process that keeps slipping and we will show you how we would take it over.

Reservations Agent

Location: Somerset West
Job Type: Temp to Perm
Working Hours:
 17:00pm -01:00am or 01:00 – 09:00am

Job Description:

We are seeking a dedicated and detail-oriented Reservations Agent to join our team. In this role, you will be responsible for assisting customers with their reservation inquiries, ensuring accurate booking, providing excellent customer service, and handling any special requests or requirements. The ideal candidate should possess strong communication skills, attention to detail, and a passion for delivering exceptional guest experiences.

Key Responsibilities:
 
  • Previous Reservation / Cruise Ship / Airlines / Tourism Certificate would be a PLUS!
  • Candidate must be based in Somerset West, Strand or Gordon’s Bay
  • PC Skills would be essential
  • Knowledge of Amadeus / Galileo packages would be a plus.
  • Previous Reservation / Cruise Ship / Airlines / Tourism Certificate would be a PLUS!
Why Join Us:
 
  • Competitive base salary with a generous commission structure.
  • Career growth opportunities and professional development.
  • Positive and supportive team environment.
  • Flexible working hours (if applicable).

SEO Wordpress Specialist

Location: Somerset West
Job Type: Temp to Perm
Market Related Salary
Working Hours: 10:00 – 19:00

Job Description:

We are seeking a talented SEO WordPress Specialist to join our dynamic team. In this role, you will be responsible for optimizing WordPress websites, improving search engine rankings, and ensuring that our clients’ sites are performing at their best.

Key Responsibilities:
 
  • Must be based in the Helderberg Area
  • Optimize websites for on-page SEO, including meta tags, headings, image alt text, internal linking, and URL structure.
  • Perform keyword research to identify target keywords and integrate them strategically into website content.
  • Conduct technical SEO audits and implement fixes such as improving website speed, mobile-friendliness, schema markup, and resolving crawl errors.
  • Monitor and analyze website performance using Google Analytics, Google Search Console, and other SEO tools.
  • Create and manage SEO reports and track key performance indicators (KPIs).
  • Collaborate with content creators to ensure high-quality, SEO-friendly content is produced regularly.
  • Stay up-to-date with the latest SEO trends, algorithm updates, and best practices.
  • Troubleshoot issues related to WordPress plugins, themes, and website performance.
  • Provide recommendations for SEO improvements and report on results.

 

Why Join Us:
 
  • Competitive base salary with a generous commission structure.
  • Career growth opportunities and professional development.
  • Positive and supportive team environment.
  • Flexible working hours (if applicable).

German Customer Support Agent

Location: Somerset West
Job Type: Full-Time
Salary: Market Related
Working Hours: 09:00 – 18:00

Job Description:

We are seeking highly motivated and customer-focused German speaking agents to join our team. As a key part of our customer support and sales department, you will be responsible for handling inbound customer inquiries in multiple languages, providing exceptional service, resolving issues, and identifying sales opportunities. You will ensure that every customer interaction is positive, helpful, and drives customer satisfaction and loyalty.

Key Responsibilities:
 
  • Customer Support:
    • Provide exceptional inbound customer service in multiple languages, assisting customers with inquiries, product information, and troubleshooting.
    • Act as the primary point of contact for customers across different regions and languages, ensuring consistent service quality.
    • Resolve customer issues effectively by analyzing their needs and offering appropriate solutions or escalating to the relevant departments.
    • Document customer interactions, ensuring all information is recorded accurately in the system for follow-up and future reference.
  • Sales Support:
    • Identify and pursue sales opportunities during inbound calls, offering appropriate products and services to meet customer needs.
    • Upsell and cross-sell products and services by identifying potential customer requirements.
    • Maintain knowledge of current products, promotions, and services to effectively answer inquiries and suggest relevant solutions.
    • Meet or exceed individual and team sales targets and performance metrics.
  • Multilingual Communication:
    • Effectively communicate with customers in at least two or more languages, ensuring clear understanding and accurate information exchange.
    • Tailor communication style to meet the needs of different customers while maintaining a high level of professionalism and empathy.
    • Assist in the development and translation of customer-facing materials as needed.
  • Team Collaboration:
    • Collaborate with other team members to resolve complex issues, share knowledge, and improve customer experience processes.
    • Participate in ongoing training and development to enhance product knowledge and customer service skills.
    • Quality Assurance & Reporting:
    • Ensure compliance with company policies, procedures, and quality standards during all customer interactions.
    • Report customer feedback and suggest process improvements to enhance overall service and sales performance.

Qualifications:
 
  • Must have 2 years German Customer Support Experience.
  • Strong Communication Skills: Excellent verbal and written communication skills in multiple languages.
  • Problem-Solving: Ability to analyze customer issues and provide effective solutions in a timely manner.
  • Tech-Savvy: Comfortable using customer relationship management (CRM) systems and other support software.
  • Cultural Awareness: Sensitivity to the diverse needs of customers from different backgrounds.
Why Join Us:
  • Competitive base salary with a generous commission structure.
  • Career growth opportunities and professional development.
  • Positive and supportive team environment.
  • Flexible working hours (if applicable).

Sales Agent

Location: Somerset West
Job Type: Full-Time
Salary: Market Related OTE

Job Description:

We are looking for motivated and results-driven Sales Agents to join our dynamic team! As a Sales Agent, you will play a critical role in driving our company’s growth by identifying new business opportunities, building lasting customer relationships, and closing sales in a fast-paced environment.
The ideal candidate will have a passion for sales, excellent communication skills, and the ability to work independently. If you’re looking for a rewarding career with unlimited earning potential, this is the job for you!

Key Responsibilities:
  • Prospect and identify new clients through various channels, including phone calls, emails
  • Build and maintain strong, long-lasting relationships with clients.
  • Close deals to meet or exceed sales targets.
  • Provide exceptional customer service and follow-up support after sales are made.
  • Keep accurate and up-to-date records of sales activities in CRM software.
  • Stay informed about industry trends and competitors to effectively position products.
  •  
Qualifications:
  • 2+ years telephonic sales experience working with international clients
  • Fluent in English
  • Excellent communication, negotiation, and interpersonal skills.
  • Ability to build rapport and establish trust with clients.
  • Strong time management and organizational skills.
  • Self-motivated, goal-oriented, and driven by success.
  • Ability to work independently and as part of a team.
  • Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce).
Why Join Us:
  • Competitive base salary with a generous commission structure.
  • Career growth opportunities and professional development.
  • Positive and supportive team environment.
  • Flexible working hours (if applicable).

Multilingual Support/Sales Agent

Location: Somerset West
Job Type: Full-Time
Salary: Market Related 

Job Description:

We are seeking highly motivated and customer-focused Multi-Lingual Inbound Support/Sales Agents to join our dynamic team. As a key part of our customer support and sales department, you will be responsible for handling inbound customer inquiries in multiple languages, providing exceptional service, resolving issues, and identifying sales opportunities. You will ensure that every customer interaction is positive, helpful, and drives customer satisfaction and loyalty.

Key Responsibilities:
 
  • Customer Support:
    • Provide exceptional inbound customer service in multiple languages, assisting customers with inquiries, product information, and troubleshooting.
    • Act as the primary point of contact for customers across different regions and languages, ensuring consistent service quality.
    • Resolve customer issues effectively by analyzing their needs and offering appropriate solutions or escalating to the relevant departments.
    • Document customer interactions, ensuring all information is recorded accurately in the system for follow-up and future reference.
  • Sales Support:
    • Identify and pursue sales opportunities during inbound calls, offering appropriate products and services to meet customer needs.
    • Upsell and cross-sell products and services by identifying potential customer requirements.
    • Maintain knowledge of current products, promotions, and services to effectively answer inquiries and suggest relevant solutions.
    • Meet or exceed individual and team sales targets and performance metrics.
  • Multilingual Communication:
    • Effectively communicate with customers in at least two or more languages, ensuring clear understanding and accurate information exchange.
    • Tailor communication style to meet the needs of different customers while maintaining a high level of professionalism and empathy.
    • Assist in the development and translation of customer-facing materials as needed.
  • Team Collaboration:
    • Collaborate with other team members to resolve complex issues, share knowledge, and improve customer experience processes.
    • Participate in ongoing training and development to enhance product knowledge and customer service skills.
    • Quality Assurance & Reporting:
    • Ensure compliance with company policies, procedures, and quality standards during all customer interactions.
    • Report customer feedback and suggest process improvements to enhance overall service and sales performance.

Qualifications:
  • Language Proficiency: Fluent in at least two languages (e.g., German, Italian.). Additional languages are a plus.
  • Customer Service Experience: Previous experience in customer support, sales, or a related field is preferred.
  • Sales Skills: Ability to identify sales opportunities, upsell, and meet sales targets in an inbound support environment.
  • Strong Communication Skills: Excellent verbal and written communication skills in multiple languages.
  • Problem-Solving: Ability to analyze customer issues and provide effective solutions in a timely manner.
  • Tech-Savvy: Comfortable using customer relationship management (CRM) systems and other support software.
  • Cultural Awareness: Sensitivity to the diverse needs of customers from different backgrounds.

 

Why Join Us:
  • Competitive salary and performance-based incentives.
  • Comprehensive benefits package (health, dental, vision, etc.).
  • Opportunities for career advancement and development.
  • Flexible working hours and remote work options (if applicable).
  • Continuous training and professional growth.

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Location: Somerset West
 Job Type:
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Key Responsibilities:
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Qualifications:
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Why Join Us:
  • Competitive base salary with a generous commission structure.
  • Career growth opportunities and professional development.
  • Positive and supportive team environment.
  • Flexible working hours (if applicable).