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Unleashing Excellence: Proven Strategies for Cultivating a High-Performance Culture in Outsourcing

In the ever-evolving landscape of outsourcing, where operational effectiveness takes precedence, cultivating a culture of high performance stands as the cornerstone for achieving success. Let’s explore innovative strategies that empower BPO organizations to not just survive but thrive in this dynamic environment: 1. Clear Objectives for Precision: Setting crystal-clear goals is the foundation of a […]

Reservations Agent

Location: Somerset West
Job Type: Temp to Perm
Salary: R15 000 + incentives
Working Hours: 17:00pm -01:00am or 01:00 – 09:00am

Job Description:

We are seeking a dedicated and detail-oriented Reservations Agent to join our team. In this role, you will be responsible for assisting customers with their reservation inquiries, ensuring accurate booking, providing excellent customer service, and handling any special requests or requirements. The ideal candidate should possess strong communication skills, attention to detail, and a passion for delivering exceptional guest experiences.

Key Responsibilities:
 
  • Previous Reservation / Cruise Ship / Airlines / Tourism Certificate would be a PLUS!
  • Candidate must be based in Somerset West, Strand or Gordon’s Bay
  • PC Skills would be essential
  • Knowledge of Amadeus / Galileo packages would be a plus.
  • Previous Reservation / Cruise Ship / Airlines / Tourism Certificate would be a PLUS!
Why Join Us:
 
  • Competitive base salary with a generous commission structure.
  • Career growth opportunities and professional development.
  • Positive and supportive team environment.
  • Flexible working hours (if applicable).
Apply Now

SEO Wordpress Specialist

Location: Somerset West
Job Type: Temp to Perm
Salary: 13 000 – 17 000
Working Hours: 10:00 – 19:00

Job Description:

We are seeking a talented SEO WordPress Specialist to join our dynamic team. In this role, you will be responsible for optimizing WordPress websites, improving search engine rankings, and ensuring that our clients’ sites are performing at their best.

Key Responsibilities:
 
  • Must be based in the Helderberg Area
  • Optimize websites for on-page SEO, including meta tags, headings, image alt text, internal linking, and URL structure.
  • Perform keyword research to identify target keywords and integrate them strategically into website content.
  • Conduct technical SEO audits and implement fixes such as improving website speed, mobile-friendliness, schema markup, and resolving crawl errors.
  • Monitor and analyze website performance using Google Analytics, Google Search Console, and other SEO tools.
  • Create and manage SEO reports and track key performance indicators (KPIs).
  • Collaborate with content creators to ensure high-quality, SEO-friendly content is produced regularly.
  • Stay up-to-date with the latest SEO trends, algorithm updates, and best practices.
  • Troubleshoot issues related to WordPress plugins, themes, and website performance.
  • Provide recommendations for SEO improvements and report on results.

 

Why Join Us:
 
  • Competitive base salary with a generous commission structure.
  • Career growth opportunities and professional development.
  • Positive and supportive team environment.
  • Flexible working hours (if applicable).
Apply Now

German Customer Support Agent

Location: Somerset West
Job Type: Full-Time
Salary: R15 000 – R20 000
Working Hours: 09:00 – 18:00

Job Description:

We are seeking highly motivated and customer-focused German speaking agents to join our team. As a key part of our customer support and sales department, you will be responsible for handling inbound customer inquiries in multiple languages, providing exceptional service, resolving issues, and identifying sales opportunities. You will ensure that every customer interaction is positive, helpful, and drives customer satisfaction and loyalty.

Key Responsibilities:
 
  • Customer Support:
    • Provide exceptional inbound customer service in multiple languages, assisting customers with inquiries, product information, and troubleshooting.
    • Act as the primary point of contact for customers across different regions and languages, ensuring consistent service quality.
    • Resolve customer issues effectively by analyzing their needs and offering appropriate solutions or escalating to the relevant departments.
    • Document customer interactions, ensuring all information is recorded accurately in the system for follow-up and future reference.
  • Sales Support:
    • Identify and pursue sales opportunities during inbound calls, offering appropriate products and services to meet customer needs.
    • Upsell and cross-sell products and services by identifying potential customer requirements.
    • Maintain knowledge of current products, promotions, and services to effectively answer inquiries and suggest relevant solutions.
    • Meet or exceed individual and team sales targets and performance metrics.
  • Multilingual Communication:
    • Effectively communicate with customers in at least two or more languages, ensuring clear understanding and accurate information exchange.
    • Tailor communication style to meet the needs of different customers while maintaining a high level of professionalism and empathy.
    • Assist in the development and translation of customer-facing materials as needed.
  • Team Collaboration:
    • Collaborate with other team members to resolve complex issues, share knowledge, and improve customer experience processes.
    • Participate in ongoing training and development to enhance product knowledge and customer service skills.
    • Quality Assurance & Reporting:
    • Ensure compliance with company policies, procedures, and quality standards during all customer interactions.
    • Report customer feedback and suggest process improvements to enhance overall service and sales performance.

Qualifications:
 
  • Must have 2 years German Customer Support Experience.
  • Strong Communication Skills: Excellent verbal and written communication skills in multiple languages.
  • Problem-Solving: Ability to analyze customer issues and provide effective solutions in a timely manner.
  • Tech-Savvy: Comfortable using customer relationship management (CRM) systems and other support software.
  • Cultural Awareness: Sensitivity to the diverse needs of customers from different backgrounds.
Why Join Us:
  • Competitive base salary with a generous commission structure.
  • Career growth opportunities and professional development.
  • Positive and supportive team environment.
  • Flexible working hours (if applicable).
Apply Now

Sales Agent

Location: Somerset West
Job Type: Full-Time
Salary: On Target earnings R12 000 – R15 000

Job Description:

We are looking for motivated and results-driven Sales Agents to join our dynamic team! As a Sales Agent, you will play a critical role in driving our company’s growth by identifying new business opportunities, building lasting customer relationships, and closing sales in a fast-paced environment.
The ideal candidate will have a passion for sales, excellent communication skills, and the ability to work independently. If you’re looking for a rewarding career with unlimited earning potential, this is the job for you!

Key Responsibilities:
  • Prospect and identify new clients through various channels, including phone calls, emails
  • Build and maintain strong, long-lasting relationships with clients.
  • Close deals to meet or exceed sales targets.
  • Provide exceptional customer service and follow-up support after sales are made.
  • Keep accurate and up-to-date records of sales activities in CRM software.
  • Stay informed about industry trends and competitors to effectively position products.
  •  
Qualifications:
  • 2+ years telephonic sales experience working with international clients
  • Fluent in English
  • Excellent communication, negotiation, and interpersonal skills.
  • Ability to build rapport and establish trust with clients.
  • Strong time management and organizational skills.
  • Self-motivated, goal-oriented, and driven by success.
  • Ability to work independently and as part of a team.
  • Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce).
Why Join Us:
  • Competitive base salary with a generous commission structure.
  • Career growth opportunities and professional development.
  • Positive and supportive team environment.
  • Flexible working hours (if applicable).
Apply Now

Multilingual Support/Sales Agent

Location: Somerset West
Job Type: Full-Time
Salary: R15 000

Job Description:

We are seeking highly motivated and customer-focused Multi-Lingual Inbound Support/Sales Agents to join our dynamic team. As a key part of our customer support and sales department, you will be responsible for handling inbound customer inquiries in multiple languages, providing exceptional service, resolving issues, and identifying sales opportunities. You will ensure that every customer interaction is positive, helpful, and drives customer satisfaction and loyalty.

Key Responsibilities:
 
  • Customer Support:
    • Provide exceptional inbound customer service in multiple languages, assisting customers with inquiries, product information, and troubleshooting.
    • Act as the primary point of contact for customers across different regions and languages, ensuring consistent service quality.
    • Resolve customer issues effectively by analyzing their needs and offering appropriate solutions or escalating to the relevant departments.
    • Document customer interactions, ensuring all information is recorded accurately in the system for follow-up and future reference.
  • Sales Support:
    • Identify and pursue sales opportunities during inbound calls, offering appropriate products and services to meet customer needs.
    • Upsell and cross-sell products and services by identifying potential customer requirements.
    • Maintain knowledge of current products, promotions, and services to effectively answer inquiries and suggest relevant solutions.
    • Meet or exceed individual and team sales targets and performance metrics.
  • Multilingual Communication:
    • Effectively communicate with customers in at least two or more languages, ensuring clear understanding and accurate information exchange.
    • Tailor communication style to meet the needs of different customers while maintaining a high level of professionalism and empathy.
    • Assist in the development and translation of customer-facing materials as needed.
  • Team Collaboration:
    • Collaborate with other team members to resolve complex issues, share knowledge, and improve customer experience processes.
    • Participate in ongoing training and development to enhance product knowledge and customer service skills.
    • Quality Assurance & Reporting:
    • Ensure compliance with company policies, procedures, and quality standards during all customer interactions.
    • Report customer feedback and suggest process improvements to enhance overall service and sales performance.

Qualifications:
  • Language Proficiency: Fluent in at least two languages (e.g., German, Italian.). Additional languages are a plus.
  • Customer Service Experience: Previous experience in customer support, sales, or a related field is preferred.
  • Sales Skills: Ability to identify sales opportunities, upsell, and meet sales targets in an inbound support environment.
  • Strong Communication Skills: Excellent verbal and written communication skills in multiple languages.
  • Problem-Solving: Ability to analyze customer issues and provide effective solutions in a timely manner.
  • Tech-Savvy: Comfortable using customer relationship management (CRM) systems and other support software.
  • Cultural Awareness: Sensitivity to the diverse needs of customers from different backgrounds.

 

Why Join Us:
  • Competitive salary and performance-based incentives.
  • Comprehensive benefits package (health, dental, vision, etc.).
  • Opportunities for career advancement and development.
  • Flexible working hours and remote work options (if applicable).
  • Continuous training and professional growth.
Apply Now

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Location: Somerset West
 Job Type:
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Job Description:

Key Responsibilities:
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Qualifications:
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Why Join Us:
  • Competitive base salary with a generous commission structure.
  • Career growth opportunities and professional development.
  • Positive and supportive team environment.
  • Flexible working hours (if applicable).
Apply Now